Shipping policy

Where we ship
We currently ship to addresses in Australia and the United States only.

Shipping cost
Shipping is free on every order, to Australia and the United States. Every order is fully insured in transit and requires a signature on delivery.

Made to order
Each piece is made to order especially for you. Please allow up to 4 weeks from the date of your order for your ring to be made, checked and dispatched. We'll email you tracking details as soon as your order is on its way.

Delivery times
Delivery times after dispatch depend on the carrier and your location. Your tracking link will show the expected delivery date. Delivery estimates are a guide only and are not guaranteed.

Orders to the United States
Orders shipped to the United States may be subject to import duties, tariffs, taxes or brokerage fees charged by US customs or the carrier. These charges are not included in our prices or shipping and are the buyer's responsibility. If a delivery is refused because these charges were not paid, any refund will be reduced by the cost of return shipping and any charges we incur.

Delivery address
Please check your shipping address carefully at checkout. We can't redirect a parcel once it has been dispatched. If you need to change your address, contact us before your order ships.

Lost or damaged parcels
If your parcel arrives damaged or doesn't arrive by the expected date, please contact us at sales@adimayjewellery.com as soon as possible so we can lodge an insurance claim with the carrier and make it right.

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.